Exchange and Returns

Our customers may exchange or return their purchases within 14 days from the delivery date of order under the following terms and conditions:

1. The goods to be replaced or returned are in good condition and can be displayed in its cover and cards as well as attached to the original purchase receipt.
2. The goods to be replaced or returned are not matching the ordered product and/or have defects and/or defects that are not apparent at the time of purchase.
3. Shoes and accessories should be returned with original branded boxes, placed inside a parcel box when being shipped.
4. When trying on shoes please be careful not to leave traces on the shoe or damage the shoe box.
5. Cosmetics and perfume must be returned without opening and/or using the product while maintaining no damage to the outer packaging.
6. Socks and underwear are non-refundable nor exchangeable.
7. Gold can be returned and/or exchanged only within 24 hours of the delivery date of the product.
8. You can change any product by choosing another size while taking care of the previously mentioned requirements.
9. Oud, incense and its derivatives are neither returnable nor replaced.


For more return and exchange inquiries, please contact our customer service via:

Customer Service Number: +965 22263400

Email: [email protected]

Whatsapp (only for Returns & Exchange):

Click here for iPhone

Click here for Android

Method of payment & Return period (after product evaluation process):

Boutiqaat’s Account - 24 hours
Credit card / Debit card - 3 to 5 business days
Bank transfer in Kuwait - 3 to 5 business days
International bank transfers - 7 to10 business days
Cash on Delivery - 10 business days.